Senior executive in the IT industry, with a strong background in management consulting, Six Sigma, ITIL, operations support systems, IT service delivery, key account management, sales, and general management. Built-up and managed an organization of approx. Led presales, technical solution design, transition, and transformation of new outsourcing deals for ITIL processes and Operations Support Systems. Implemented a world-wide Six Sigma program. Responsible for 11 Master Black Belts and approx. Established Computacenter as a market player in Six Sigma training and consulting. Oliver Duschka. Employment Experience. Head of Sales and Customer Success In charge of global sales and account management. Full responsibility for growth, revenue, profitability, and client satisfaction. ICT Operations employs approx. Engagement Manager Lead strategy, business building, IT architecture and cost reduction projects in financial services and other industries. Director of Integration Technologies Developed a prototype of an intranet based information system for a leading U. Developed the system architecture and software forintegrating autonomous heterogeneous databases. Managed the company's technical development plan and patent application process.